1. Order Processing

Once your order has been successfully placed, our team begins preparing it for dispatch. Processing time may vary depending on order volume, product availability and other operational factors.

2. Delivery Time

Delivery times can vary depending on the destination, courier availability, weather and other circumstances.

Estimated delivery information, where available, will be communicated during the order process or through your order updates.

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address and contact information.

• Double-check your city and delivery address before placing your order.
• Make sure your phone number is active and reachable.
• Address changes may not be possible after an order has been dispatched.

4. Delivery Attempts

The courier may contact you using the phone number provided with your order. Please remain available to receive the shipment.

If delivery cannot be completed because the recipient is unavailable or the address is incorrect, additional delivery arrangements may be required.

5. Delays

Although we work to have orders delivered as smoothly as possible, unexpected delays can sometimes occur due to courier operations, weather, public holidays or other circumstances outside our control.

6. Damaged Package

If your package appears visibly damaged when it arrives, please contact us as soon as possible so that we can guide you through the next steps.

7. Contact Us

If you have a question about your shipment or delivery, our team is available to help.