1. Return & Exchange Eligibility

A return or exchange may be considered when there is a genuine issue with the order, such as receiving the wrong product or receiving a product that is damaged or defective.

• The product must be unused and in its original condition.
• The product must not be washed, altered or damaged after delivery.
• Original packaging should be kept where possible.
• Order details or proof of purchase may be required.

2. Wrong or Damaged Product

If you receive a different product from the one you ordered, or your product arrives damaged or defective, please contact us as soon as possible.

3. Size Exchange

If you need a different size, contact us with your order information. Size exchanges are subject to product availability and the condition of the returned item.

We recommend checking our Size Guide before placing your order to choose the most suitable size.

4. Non-Returnable Conditions

Returns or exchanges may not be accepted for products that have been washed, worn extensively, altered, damaged after delivery, or otherwise changed from their original condition.

5. Return Process

• Contact ZABEEPRINTS customer support with your order details.
• Explain the issue clearly and provide photos if requested.
• Our team will review your request.
• If approved, we will provide instructions for the return or exchange.

6. Refunds

If a refund is approved, the refund process will depend on the payment method used for the order and the circumstances of the return.

Our team will provide the applicable refund information after reviewing your request.

7. Return Shipping

Shipping arrangements for an approved return or exchange will be communicated by our team after reviewing the request.

8. Important Information

• Every return or exchange request is reviewed individually.
• Exchange options depend on product availability.
• Customers should provide accurate order and contact information.
• Refunds are processed only after an eligible request is approved.